Return policy
LowKAL
Last Updated: May 6, 2024
DAMAGE OR DEFECTIVE PRODUCTS
- If you receive a damaged or defective Polvoron product, please contact us within 7 days of receiving your order.
- We will provide a replacement or issue a refund, depending on your preference.
- To initiate a return, please provide photos of the damaged or defective product along with your order number
CHANGE OF MIND
- We do not accept returns for change of mind or dislike of taste.
- We recommend reviewing product descriptions and ingredients carefully before making a purchase.
RETURN PROCESS
- To initiate a return, please contact our Facebook Page or Instagram Account.
- Provide your order number and a brief explanation of the reason for the return.
- Our team will guide you through the return process and provide instructions for returning the product.
REFUNDS
- Refunds will be issued to the original form of payment within 1-3 business days of receiving the returned product.
- Shipping fees are non-refundable unless the return is due to a damaged or defective product.
EXCHANGES
- Exchanges are subject to product availability.
- If the desired replacement product is unavailable, a refund will be issued.
ADDITIONAL NOTES
- All returned products must be unused and in their original packaging.
- We reserve the right to refuse returns that do not meet these criteria.